Are you a born leader with love for CRM and iGaming? Are you a great communicator who thrives in dynamic environment and has a can-do attitude? Are you ready for a new challenge where you can showcase your skills and at the same time become part of an amazing team?
Then read on.
What will you do?
Together with the Head of CRM plan and implement strategies to increase customer conversion, retention and reactivation.
Supervise, coordinate, and monitor all promotional activities, such as monthly calendars, website publications, creative materials, and content.
Monitor and ensure that company content guidelines are being implemented on all verticals: email communication, SMS, website content and others.
Q&A of all player communication including email, SMS, browser push notifications and website notifications.
Oversee and ensure website content accuracy.
Ensure content and email best practices are being implemented.
Work closely with all departments to ensure the CRM Retention team works effectively for all aspects of the company.
Maintaining close and strong relationships with our relevant company stakeholders to ensure seamless business operation.
Monitor campaign performance in order to improve results and identify optimisation needs.
Monitor business relevant KPIs to identify long hanging fruits, growth engines or improvement areas.
Ensure business and CRM target KPIs are being reached.
Lead a team of CRM Retention Specialists.
Report to the Head of CRM team performances.
Mandatory - previous experience in the iGaming industry.
3+ years of experience in a leading position of a CRM team.
Previous experience operating with CRM Tools – Optimove, Sales Force or similar.
Good English skills – both written and spoken.
Results and success driven.
Goal orientated and highly functional in a team.
Highly creative and imaginative.
Problem solver who thrives on finding solutions.
Able to work under pressure.
Has a good eye for details.
Autonomous & Flexible.
Sounds like a fit? Then press the Apply button and let's make this happen!
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