Senior CRM Retention Specialist

  • Permanent
  • Romania
  • €0.00

Senior CRM Retention Specialist

  • Bucharest, Romania

Are you a born leader with love for CRM and iGaming? Are you a great communicator who thrives in dynamic environment and has a can-do attitude? Are you ready for a new challenge where you can showcase your skills and at the same time become part of an amazing team?


Then read on.




What will you do?


  • Together with the Head of CRM plan and implement strategies to increase customer conversion, retention and reactivation.
  • Supervise, coordinate, and monitor all promotional activities, such as monthly calendars, website publications, creative materials, and content.
  • Monitor and ensure that company content guidelines are being implemented on all verticals: email communication, SMS, website content and others.
  • Q&A of all player communication including email, SMS, browser push notifications and website notifications.
  • Oversee and ensure website content accuracy.
  • Ensure content and email best practices are being implemented.
  • Work closely with all departments to ensure the CRM Retention team works effectively for all aspects of the company.
  • Maintaining close and strong relationships with our relevant company stakeholders to ensure seamless business operation.
  • Monitor campaign performance in order to improve results and identify optimisation needs.
  • Monitor business relevant KPIs to identify long hanging fruits, growth engines or improvement areas.
  • Ensure business and CRM target KPIs are being reached.
  • Lead a team of CRM Retention Specialists.
  • Report to the Head of CRM team performances.

About you


  • Mandatory - previous experience in the iGaming industry.
  • 3+ years of experience in a leading position of a CRM team.
  • Previous experience operating with CRM Tools – Optimove, Sales Force or similar.
  • Good English skills – both written and spoken.
  • Results and success driven.
  • Goal orientated and highly functional in a team.
  • Highly creative and imaginative.
  • Problem solver who thrives on finding solutions.
  • Able to work under pressure.
  • Has a good eye for details.
  • Teaching/Training skills.
  • Autonomous & Flexible.

Sounds like a fit? Then press the Apply button and let's make this happen!


Apply
 
 
 

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