As a Customer Success Executive you will be mastering the product, supporting the clients, generating new leads, maintaining client relationships and ensure a smooth transition into our product.
What we are looking for:
- A confident, hungry and ambitious person with entrepreneurial mindset.
- Be the first point of contact for new queries.
- Great communication and quick learning capabilities.
- Always strive to add value and grow the business.
Responsibilities:
- 60% Customer Success: Working closely with tech and product teams to deliver top-notch customer experience through product support.
- 20% Customer Relationship: Maintaining ongoing customer relationships and networking, implementing measures for ensuring customer satisfaction, minimizing churn, handling customer complaints and requests.
- 20% Business Development: Prospecting, lead generation, running email campaigns and engaging new clients.
Skills and Experience:
- Bachelors or equivalent degree.
- Possess excellent social skills, ability to interact with a wide variety of people at different levels of seniority, and a laser focus on the customer experience.
- Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone for different customers.
- Fluent in English (additional language skills a plus but not mandatory).
- Possess good knowledge of CRM tools.
- Have 1-2 year of customer success or enterprise sales experience (is a plus but not mandatory)
- Be able to demonstrate good time management and planning skills.
