Fair Usage Policy

This Fair Usage Policy ("Policy") applies to all customers of Recruitly.io, a division of The SOO Group ("we," "us," or "our"), on any plan where features or resources are described as "Unlimited." It explains what "Unlimited" means in practice, the thresholds we monitor, and the actions we take when usage falls outside normal recruitment workflows.

This Policy forms part of, and should be read together with, our Terms of Service and Privacy Policy.

1. What "Unlimited" Means

"Unlimited" means that we do not apply hard count- or rate-based caps to the relevant feature under normal recruitment agency workflows. It does not mean that the resource is infinite or that the platform will accommodate usage at any scale, frequency, or pattern. All "Unlimited" features are subject to the soft and absolute hard ceilings set out in Section 5.

2. What Counts as Fair Use

The following are examples of normal use that fall well within Fair Use:

• Sourcing candidates from your own networks and the Recruitly sourcing database
• Storing CVs, contacts, leads, and pipelines connected to your active recruitment business
• Sending candidate and client outreach (email, WhatsApp, SMS, calls) in support of live placements
• Running outreach campaigns, drip sequences, and workflow automation for your agency's own pipelines
• API and webhook integration in support of the workflows above
• Use of AI features, agents, and sourcing reveals at typical recruiter volumes

3. What Falls Outside Fair Use

The following are examples of activity that falls outside Fair Use and may trigger review, throttling, or suspension:

• Bulk export, scraping, or programmatic mass-extraction of contact, candidate, or sourcing database records
• Resale, sublicensing, or sharing of Recruitly data with third parties not authorised by the data subject
• Using a single paid seat as a shared inbox or shared login for multiple individuals
• Activity that materially degrades platform performance or availability for other customers
• Repeated triggering of rate limits, retry loops, or other patterns inconsistent with normal product use
• Sending unsolicited bulk communications, content prohibited under our Terms of Service, or anything in breach of GDPR, CAN-SPAM, TCPA, PECR, or other applicable law
• Use of Recruitly for purposes competitive with Recruitly itself (e.g. building a competing product on top of our data or APIs)

4. Monitoring and Abuse Prevention

We continuously monitor account usage trends, traffic patterns, API behaviour, data growth velocity, and platform-wide health signals. Activity that materially differs from normal recruitment workflows — including but not limited to:

• Creating hundreds of thousands of contact, candidate, or lead records within a single 24-hour period
• Sudden, sustained spikes in API traffic, exports, or downloads inconsistent with prior account activity
• Patterns consistent with automated scraping, credential sharing, or unauthorised redistribution of data
• Signals consistent with competitive intelligence gathering, data harvesting, or building of derivative datasets
• Activity originating from anonymising infrastructure, rotating IPs, or other obfuscation techniques

— may result in immediate suspension of the account without prior notice, pending investigation. We reserve the right to terminate any account engaged in such activity without refund of fees paid. Where appropriate, we will also notify the relevant data protection authorities and law enforcement.

5. Soft and Absolute Hard Thresholds

The table below sets out, for each "Unlimited" resource, the soft threshold at which we will review your account and contact you, and the absolute hard ceiling at which we may throttle, suspend, or migrate your account to an Enterprise contract.

Thresholds are per Recruitly tenant unless otherwise stated. We reserve the right to update these thresholds in line with infrastructure and product changes; material changes will be notified in accordance with Section 8.

6. Enforcement Steps

Other than in cases of clear abuse (Section 4), we follow a graduated enforcement approach:

1. Internal review. We examine usage patterns and surrounding context.
2. Outreach. Your account team contacts the account admin to discuss usage and options.
3. Throttling. If patterns continue, we may temporarily throttle the affected resource.
4. Suspension or migration. Repeated breach may result in account suspension, downgrade, or migration to an Enterprise contract sized for your actual usage.

7. Legitimate Heavy Use

If your usage is legitimate but materially above the thresholds in Section 5, we want to keep you on Recruitly. We will work with you to size an Enterprise contract or a usage-based add-on that reflects your actual recruitment volume rather than restrict your operations. Please reach out to your account team before scaling beyond the soft thresholds where possible.

8. Changes to This Policy

We may update this Policy from time to time to reflect changes in our platform, infrastructure, or commercial model. Material changes — particularly to the absolute hard ceilings — will be notified at least 30 days in advance via the Recruitly platform or by email to the account admin. Continued use of Recruitly after the effective date constitutes acceptance of the updated Policy.

9. Contact

Questions about this Policy, requests for clarification of thresholds, or discussions about Enterprise scaling should be directed to support@recruitly.io.

Last updated: 29 May 2026.