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Frequently asked questions
How to access Recruitly? Do I need to install anything?
Recruitly is a cloud-based software - all you need is a web browser like Google Chrome, Safari, or Firefox to access it.
You can also use our mobile app to recruit on the go. Recruitly is available on
Apple and Android.
When do you charge?
Recruitly is a pay-as-you-go service - excluding 1-Week free trial, all payments
should be made upfront before using the service.
Who owns my data?
You own your data and you can download all the data and/or terminate your
account anytime you wish with no additional charges.
Recruitly is only responsible for safe-guarding your data according to the local
I am migrating to Recruitly from other software, can you help?
We have successfully migrated customers from all other major applicant tracking systems and we will work with you to ensure that the transition is as seamless as possible. Please talk to our friendly support team via chat.
What is your up-time SLA? Is Recruitly available 24/7?
Recruitly is responsible for:
Guaranteed availability of the services with 99.99% up-time SLA
Prior notice of maintenance in the event of security patching during business hours
24/7 customer support
Backup of customer data
Security and disaster recovery
Right to terminate for breaches of SLA
Service credits for breaches of SLA
Is Recruitly GDPR Compliant?
Recruitly meets the highest possible bar for data privacy. We also support organisations using Recruitly while meeting data privacy obligations within the EU.
What kind of support and training can I expect to receive?
You will have access to online user guides
Our friendly team is available on live chat to assist you and help you on-board
We offer free online training sessions
We offer paid in-person training sessions at our offices or on site
Are there termination fees?
No we do not charge any fees for termination, and you should not have any outstanding invoices with our pay-as-you-go model.
You can terminate your account anytime you want and download all your data.
Interested in Learning More?
Signup for a free trial or contact our friendly sales team to arrange a tailored demo.
Get a Demo
See how Recruitly streamlines the recruitment process.