Call activity that means something
Every call logged with its duration, outcome, recording, transcript and sentiment — for your own desk and for the team. And because it is the same system as your jobs and placements, calling sits beside the results it produced rather than in a telephony dashboard nobody opens.
The team's calls, each row carrying what the call was actually about.
The problem
"He made 60 calls" is not management information
Two consultants, sixty calls each. One booked four interviews. The other rang the same three people twenty times.
The telephony dashboard cannot tell them apart, because it only knows dials, connects and talk time. So the Monday meeting runs on activity numbers everyone knows are gameable, and the questions that matter — did the client get what we promised, is that candidate still warm, why did four calls this week go badly — have no data behind them at all. Meanwhile the recording of the call that would answer it is in a different system, unplayed.
What a phone system counts
- Dials, connects, talk time, wait time
- Numbers that reward volume, not outcomes
- Nothing about what the call was for
What a manager needs
- Which calls moved a job forward
- Which conversations went badly, before the client rings
- Whether promises made on calls are being kept
Where it lives
- A telephony portal, separate from your pipeline
- Reports nobody opens after the first month
- Recordings that would explain everything, unplayed
Activity metrics are the easiest thing to measure and the easiest thing to game. Outcomes are harder — unless the phone and the pipeline are the same system.
How we solve it
1
A log where every row says what happened
Caller, callee, direction, duration, recording and — because the call was summarised — what it was actually about. You can read a week of a desk's calling without playing a single recording.
- Inbound, outbound and missed, at a glance
- Duration and outcome on every row
- The AI summary line under each call
- Playback and full transcript one click away
- Calls from your other dialers logged here too
- Filter by date, by person or by your own desk
2
Sentiment, so bad news travels faster
Every recorded call is scored for sentiment, which turns a week of calling into something a manager can scan — and makes the difficult client conversation visible before it becomes an escalation.
- Scored per call, shown on the row
- Spot the calls that went badly without listening to all of them
- Pair it with the transcript to see exactly where it turned
- Useful for coaching, not just for catching
3
Beside the placements it produced
Calling is activity in Recruitly, so it counts toward your KPIs, appears in agent and manager views, and shows up on the office leaderboards next to CVs sent, interviews booked and fees billed.
- Agent view for your own desk, manager view for the team
- Counted in KPIs alongside submissions and placements
- On the Pulse leaderboards and the office TV
- The link from call to job to placement stays intact
- No exporting, no joining two systems in a spreadsheet
What reporting gives you
Included with the phone system.
The rest of the phone system
Call Reporting is one part of it. They only work like this because they are all the same product as your CRM.
Questions recruiters ask
Can a manager see the whole team's calls?
Yes. There is an agent view for your own desk and a manager view across the team, with duration, outcome, sentiment and the AI summary on every row — and recordings and transcripts one click away where recording is enabled.
Do calls count toward KPIs and leaderboards?
Yes, because it is one system. Calling is logged as activity, so it reaches your KPI reporting and the Pulse leaderboards that run on the office TVs, next to CVs sent, interviews booked and fees billed.
What if half the team is still on another dialer?
Those calls are logged in the same Call Logs, so reporting stays whole while you migrate. What those rows will not carry is the AI summary and sentiment, since those come from calls made through Recruitly.
How is sentiment scored?
The same analysis that writes the call summary scores the conversation's tone, and the score sits on the call row. It is a signal for where to look rather than a verdict — the transcript beside it is what tells you why.
Can I see the calls made on a particular job?
Yes. Because summaries are written onto the job as well as the person, a job's timeline carries the calls that moved it, and the link from call to job to placement stays intact for reporting.
Is any of this an extra module?
No. Logs, agent and manager views, sentiment and the leaderboards come with the phone system; what is charged by use is the AI itself — three cents for a call's recording, transcript and summary.
Measure the work, not the dialling.