AI First
Hang up. It's already written up.
The call is recorded, transcribed and summarised, and the summary lands as a note on the people and the job it was about — searchable, in the timeline, where the next person to open that candidate will read it.
Real names on the transcript, and the summary onto the candidate and the job.
The problem
The call happened. The knowledge didn't survive it.
Your best consultant resigns on Friday. Twelve years of client relationships walk out with them.
Because none of it was ever written down. The CRM says a call happened on the 14th, four minutes, outbound — and nothing else. What the client actually said about the spec, why the candidate turned down the first offer, which hiring manager hates panel interviews: all of it lived in one person's memory. Meanwhile the notes that do exist were typed at 6pm from memory, so they are short, generous to the writer, and missing the detail that mattered.
What gets lost
- The reason behind a decision, kept only in someone's head
- Objections raised and answered, never recorded
- The client's real priorities, as opposed to the job spec
What the CRM shows
- A call log row with a duration and nothing else
- A recording in a separate portal nobody opens
- Notes written hours later, if at all
When it hurts
- A consultant leaves and takes the account with them
- Someone covers a desk and starts from zero
- A client disputes what was agreed and nobody can say
Studies of sales teams find the large majority of what is said on calls never reaches the CRM, and reps lose five to six hours a week to manual data entry anyway. Recruitment is no different — the difference is that your relationships are the asset.
How we solve it
1
Recorded on your terms
Recording is a setting you control — for the whole account, per number, or off entirely — so you can record client calls and not candidate calls, and keep the recordings under the same retention rules as the rest of your data.
- On for the account, or number by number
- Stored against the record, not in a separate telephony portal
- Your retention policy applies, like any other data in Recruitly
- Playback from the call log row, in one click
- Compliance notifications handled as part of the call
2
Transcripts with real names
A transcript that says "Speaker 1" and "Speaker 2" is a puzzle. Recruitly tells the transcription engine who was on the call — both sides, from your own records — so the transcript reads like a conversation between two named people.
- Both parties named: the recruiter and the candidate or contact
- Works on internal calls between colleagues too
- Searchable, so "what did she say about notice period" is findable
- Attached to the person, and to the job the call was about
- The AI is given a closed list of who was there, so it cannot invent a speaker
3
The summary lands as a note
Not an attachment in a vault. A note on the candidate and on the job, in the timeline, next to everything else you know about them — with the outcome, what was agreed and what happens next.
- Written onto the candidate and the job in one go
- Sentiment scored, so a manager can spot the calls that went badly
- Commitments become queued callbacks automatically
- Counts as activity, so it reaches your KPIs and the office leaderboards
- Three cents for the recording, transcript and summary together
- Nobody on your team types a word
What happens to every call
3¢ a call, on every plan. Not a tier upgrade.
The rest of the phone system
Recording & Write-up is one part of it. They only work like this because they are all the same product as your CRM.
Questions recruiters ask
Do I have to record everything?
No. Recording is a setting for the account and for each number, so you can record client lines and leave candidate lines alone, or record nothing. The AI summary depends on the recording, so anything not recorded is logged as a call without a write-up.
What does it cost?
Three cents a call for the recording, transcript and AI summary together. There is no tier that unlocks it and no per-seat AI licence — it is charged by use, with the cost visible per call and your account spend cap applying.
How accurate are the speaker names?
Recruitly passes the transcription a closed list of who was actually on the call, taken from the call record and your users, and the AI matches its labels back to those people. That is why transcripts read "Anshika Sonthalia" rather than "Speaker 0" — and why it cannot invent a participant who was not there.
Where does the summary end up?
As a note on the person, and on the job the call was about, so both timelines carry it. It also counts as activity for your KPIs and the leaderboards, and anything you committed to becomes a queued callback.
Who can listen to a recording?
Access follows your normal Recruitly permissions — the same rules that govern who can see the record the call is attached to. Managers get a team-wide view of calls; consultants see their own desk.
What about candidates who object to being recorded?
Turn recording off for the number or the account, and the call still logs. Consent and do-not-contact preferences on the record are respected across Recruitly, and your retention policy governs how long anything recorded is kept.
Your agency's memory shouldn't resign when a consultant does.