Every number in your CRM is a call button
No copy-paste, no second window, no wondering which number you dialled. Call from the candidate, the contact, the shortlist row or the queue — from the browser or the desktop app, with mobile arriving shortly.
One click from the record, and the call logs itself against it.
The problem
Copy the number. Switch the window. Paste. Wonder.
Two apps, four clicks and a paste — every call, forty times a day.
The dialer lives in another tab, so the number gets copied across and any typo becomes a wrong number. The call happens in a system that does not know who you rang, so afterwards you go back and attach it to the right person, or more likely you don't. Someone rings in while you are on another call and the screen tells you nothing except a number you half recognise. And because every recruiter needs a seat on that other system, the finance director has opinions about who is allowed a phone.
Every outbound call
- Copy the number out of the CRM, paste it elsewhere
- Pick the right one of three numbers on the record
- Log it afterwards, from memory, if there's time
Every inbound call
- A number on screen and no idea who it is
- Answer blind, or let a live candidate go to voicemail
- No record open, so nothing gets written down
Every new starter
- Another per-seat phone licence to approve
- A second system to set up and train on
- Someone deciding which recruiters get a phone
General admin already eats close to two hours of a recruiter's day. Tab-switching to make a phone call is the cheapest of it to delete.
How we solve it
1
Dial from wherever you already are
Numbers are call buttons everywhere they appear: the candidate record, the contact, a row in a shortlist, a person in your call queue, a search result. One click and it rings.
- Candidates, contacts, leads, companies and placements
- Straight from grid rows and shortlists, without opening the record
- From the call queue, with the reason still on screen
- Pick which of their numbers you are calling, with the country flag beside it
- The dialer floats over your work — you keep the record in view
- Type a number by hand and it still resolves to the person it belongs to
2
Inbound calls arrive knowing who it is
A call to your number lands on the right recruiter and opens the caller's record while it is still ringing — so you answer with their name, their job and their history in front of you.
- Routed to the recruiter who owns the relationship
- The caller's record opens as it rings
- Unknown numbers are looked up and matched afterwards
- One call at a time per user, so two calls never collide
- Missed calls from people you know reach your call queue
3
Everyone calls. Nobody buys a seat.
You licence numbers, not people, so there is no monthly per-recruiter phone fee and no conversation about who gets a phone. The consultant who calls twice a week costs nothing extra.
- Numbers licensed monthly; the whole desk uses them
- Call colleagues by name from the team directory
- Their local time sits beside them — amber when it is night there
- Browser and desktop app today, mobile app arriving shortly
- Per-minute cost visible per call, with an account spend cap
What you get in the dialer
Included. Calls charged per minute at cost plus a small margin.
The rest of the phone system
Click to Call is one part of it. They only work like this because they are all the same product as your CRM.
Questions recruiters ask
Do I need a headset or a desk phone?
No. Calls run in the browser or the Recruitly desktop app, so a headset is a comfort choice rather than a requirement. A mobile app is arriving shortly for calling away from the desk.
Can everyone on the team call, or do I buy seats?
Everyone calls. You licence numbers, not users, so adding a recruiter does not add a phone licence — the cost that scales is minutes, and only for the calls actually made.
What happens when someone rings a number nobody is at?
Inbound calls route to the recruiter who owns the relationship, and if the call is missed and it came from someone in your CRM, it is swept into that person's call queue within the hour so it is not simply lost.
Can I call colleagues?
Yes — the team directory is in the dialer, searchable and grouped by team, with each colleague's local time beside their name so you know whether you are calling into their evening.
What if we already have a dialer we like?
Recruitly logs calls from the common recruitment dialers into the same Call Logs, so you can keep it while you migrate. What you cannot get that way is the pre-call briefing or the automatic write-up, because those need the phone and the record to be one product.
How is calling charged?
Per minute at cost plus a small margin, shown per call, with an account-wide spend cap you set. Numbers are licensed monthly on your subscription.
The phone belongs where the work is. Not in another tab.