Reaching your CRM shouldn’t be an upgrade
On Dialpad’s entry plan there is no CRM integration and no call recording. In Recruitly there is nothing to integrate: the phone is the recruitment CRM.
What the entry plan can’t do
So on the cheap plan the conversation is transcribed and then goes nowhere near the candidate record it belongs to.
There is no sync because there is no gap
One product. The call and the record were never in different places.
Three tiers, and a floor of a hundred users at the top
A recruitment agency has to pick a tier before it knows how it wants to work. We think that is the wrong question to make you answer.
Entry
The call happens
No CRM integration, no recording
Mid
Recording and CRM sync arrive
Priced per recruiter, every month
Enterprise
Everything else
Around 100 users minimum
Based on Dialpad’s published plans, checked 21 August 2026. Pricing changes — check their site.
No tier at which the call reaches the candidate
No integration to unlock
The call, the recording, the transcript and the summary are already on the candidate. There is no connector, no sync status, and no tier where it starts working.
Recording on every plan
Recording is a setting you control — for the account, per number, or off. It is not the reason to move up a tier.
AI that knows recruitment
Not a generic call recap. A briefing that knows the candidate is at second stage on Thursday, and a summary that lands on the job as well as the person.
The rest of the desk
Jobs, shortlists, placements, billings, campaigns, WhatsApp and the CRM itself, in the same subscription as the phone.
A recap is not a briefing
Generic call AI summarises what just happened. Ours tells you what to say before it happens, because it has read the candidate, the job and the last three conversations.
Then it does the part nobody enjoys: the write-up onto the candidate and the job, the sentiment, and a callback queued for whatever you promised. A horizontal phone system cannot queue “you owe her the salary band”, because it does not know what a salary band is.
That is what vertical integration buys: not a better connector, but a phone that understands the business it is sitting in.
Recruitly vs Dialpad
One is a business phone system with a connector. One is the recruitment CRM, with the phone in it.
| CRM integration | Not needed — it is the CRM | Not on the entry plan |
| Call recording | Every plan, your rules | The tier above entry |
| AI briefing before the call | Included, 100 per user monthly | — |
| Summary written onto a candidate record | Native | Via integration, on the paid tier |
| Summary written onto the job too | Included | — |
| Callback queue filled by the AI | Included | — |
| Top tier minimum | None | 100 users on Enterprise |
| Applicant tracking system | Included | — |
| Recruitment CRM | Included | — |
| Job distribution to 50+ boards | Included | — |
| Built for recruitment specifically | Included | — |
Capability comparison against Dialpad’s published plans, checked 21 August 2026.
Questions before you move
Dialpad has AI transcription on its cheapest plan. Isn't that enough?
Transcription tells you what was said. It does not tell you that this candidate is at second interview on Thursday, that you owe them a salary band, or that the client changed the spec last week — and on the entry plan it has no route into your CRM anyway, because CRM integration starts a tier up. Recruitly's AI reads the record before the call and writes the outcome back onto the candidate and the job after it. That is a different job from turning audio into text.
What actually changes between Dialpad's plans?
At the time of writing, the entry plan publishes at $15 per user per month billed annually and excludes CRM integrations and call recording; the tier above publishes at $25 and adds both, along with more advanced analytics; and their enterprise tier is quoted, with a published minimum of around 100 users. So on the cheap plan the call never reaches your CRM, and on the plan where it does you are paying per recruiter for the privilege. Check their site for today's figures — the shape is the point.
We're a ten-person agency. Does the tier structure matter to us?
It is the whole decision. On a per-seat model you either put everyone on the tier that reaches your CRM, or you decide which consultants' calls get recorded and logged properly. Recruitly licences numbers rather than people, so there is no tier to choose and nobody to leave out: everyone calls, every call is written up, and the AI is charged by use — 100 briefings per user each month included, then three cents.
Is Recruitly's phone system as reliable as a dedicated telephony vendor?
It runs on carrier-grade infrastructure with numbers you own, porting, regulatory paperwork handled in-product, spend caps and per-call cost visibility. The difference is not the plumbing — it is that the plumbing is attached to your database. And if you would rather keep your existing provider for now, Recruitly logs those calls into the same Call Logs while you move a desk at a time.
Can I keep our existing numbers?
Yes. Raise a porting order inside Recruitly, upload what the losing carrier needs, and track it through to the switchover date. The numbers on your job adverts keep working, and the calls to them start landing in the CRM.
What am I getting besides a phone system?
Jobs, candidates, applications, contacts, companies, deals, placements, billings, interviews, campaigns, WhatsApp, e-signature, leaderboards for the office TVs, an AI hub for matching and CV formatting, and a Chrome extension that scores LinkedIn profiles against your live jobs. Dialpad is a business phone system that recruiters can use. This is a recruitment company's software that happens to contain a phone system.
The call belongs on the candidate. Not on a plan above yours.
Best Value & Best Ease of Use · Capterra 2026