Introducing the Calls Dashboard
Calls Dashboard
See all of your team's call activity in one place. The new Calls Dashboard pulls call data straight from your phone integration and lays it out so you can read it at a glance.
It works with Aircall, Dialpad, Maqsam, Ringover and Quo (OpenPhone). Just pick the integration you want to look at.The dashboard only lists the integrations you actually have connected, so there is nothing extra to set up.
How to add it
The Calls Dashboard is available as a ready-made template, so it takes about a minute to set up.
1. Open Dashboards from the main menu.
2. Click + New Dashboard in the top right, then choose Use a Template.
3. In the Choose Template panel, select Calls.
4. Give your dashboard a title, choose who can see it (just you, everyone, or selected teams and users), and click Save.
Your dashboard opens straight away, ready to use. You can create more than one if you want separate views, for example one per team.
Headline numbers
Cards for All Calls, Average Duration, calls over 10 seconds and calls over 60 seconds.
Every card shows the inbound and outbound split.
A card for each of your call activity types, such as Candidate Call, Client Call or Business Development Call.
Understand who and what
Hover over any card to see the breakdown by user, so you know who is making the calls.
Click any number to open the full list of calls behind it, including the linked candidate, contact or company.
Charts to spot the trends
A Call Engagement Funnel showing how many calls get past 10 seconds and past 60 seconds, so you can see how many turn into real conversations.
A Calls Trend chart by day, and by 4 hour blocks when you are viewing a single day.
A bar chart of calls by activity type.
A Top Agents chart that ranks your team by call volume.
Filter to what matters
Filter by team or by individual users.
Filter by team or by individual users.
Filter by any date range.
Choose which activity types appear, so the dashboard stays focused on the calls you care about.