The evidence
Priya Nair said it. Not Speaker 2.
The meeting platform tells us who is talking, so the transcript carries real names from the first line. That is not a cosmetic detail: a commitment is only actionable when the system knows which side of the table made it, and a scorecard is only defensible when the quote has a person attached.
Transcript first, video collapsed, click any line to jump there.
The problem
You have the recording. You will never open it.
"It's in the recording somewhere" is where information goes to die.
Nobody scrubs an hour of video to find the two minutes about notice period. So the recording becomes an alibi rather than an asset — proof the conversation happened, useless for anything else. Worse, transcripts that label people Speaker 1 and Speaker 2 make the transcript unusable too: you can read that the salary band moved, but not who moved it, which is precisely the part that matters when the client says they never agreed to it.
What goes wrong
- Speaker 1 and Speaker 2 on a three-way client call
- Voice-matching that swaps two people with similar accents
- An hour of MP4 with no way in
What it costs
- The client remembers the fee differently to you
- A candidate's stated notice period is nowhere on file
- Interview evidence that would not survive a challenge
What people do instead
- Type notes during the call and miss half of it
- Trust memory, then find out on Friday
- Never look at the recording again
How we solve it
1
Names come from the meeting, not from guesswork
Phone calls need diarisation — audio analysis guessing where one voice stops and another starts. Meetings do not: the platform already knows who is speaking, and hands us the roster identity with every segment.
- Real names on every line, from the first word
- No voice fingerprinting, so no confident mislabelling
- Simi's own arrival line is attributed to her, not to you
- Client, candidate and colleague are distinguishable throughout
- Which is what makes the next steps and the scorecards trustworthy
2
Transcript first, video second
The question a recruiter actually asks is "what was said and what do I owe them", not "let me watch an hour back". So the viewer opens on the transcript, with the video collapsed above it, and every line is a seek point.
- Click any line and the recording jumps to that second
- Search the transcript for the moment you half-remember
- Works completely without video, which is the normal case
- Summary and next steps sit alongside, not in another tab
- Copy a quote straight into a CV submission or a note
3
Recording is a decision, not a default
Transcript only unless you say otherwise. Recruitment runs on trust with candidates and confidentiality with clients, and in the UK and EU a recording is a heavier thing than a note — so switching it on is deliberate, per account.
- Video recording off by default, account-level setting to enable
- Simi announces herself on arrival either way
- Recordings are fetched on demand rather than left sitting on a link
- Retention follows the same rules as the rest of your data
- Nothing is captured before the host admits her to the room
In the viewer
Opened from the meeting card on the record.
The rest of the meeting
Transcript & recording is one moment of it. They only work like this because they are all the same product as your CRM.
Questions recruiters ask
How accurate are the names?
They are not a guess. The meeting platform knows who each participant is because they signed in or were admitted by name, and it hands that identity over with every segment of speech. That is a categorically different mechanism to the voice-matching a phone system has to do, and it does not degrade with accents, crosstalk or a bad microphone.
Do you record the video?
Only if you switch it on. The default is transcript only — you get every word, with names, and no video file. When you do enable recording it is an account-level decision, the recording is retrieved on demand rather than left on a shareable link, and it lives under the same retention rules as everything else in your CRM.
Can I search across meetings, not just within one?
The meeting notes and transcripts sit on your records, so they are part of the same search as the rest of the CRM — you find the client, you see the conversations. Within a single meeting, the transcript has its own search and every hit is a seek point in the recording.
What about GDPR?
The transcript and notes are your tenant's data on your tenant's records, under your retention policy, in a product built for UK and EU agencies. Simi is visible in the participant list, announced on arrival and admitted by the host, so there is no covert capture at any point. Recording, being the heavier thing, is off until you decide otherwise.
An hour of video is an alibi. A named transcript is a record.